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Cancelation / Returning

Answers to the most frequently asked questions

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Is it possible to cancel the order which has been already paid?

It is possible, send us an e-mail or contact us by phone.

Will I get my money back?

The money will be returned to your bank account within 14 days of payment.

I sent a package, but I need to return it. Is it possible?

We cannot guarantee that we will be able to stop the shipment if it is on its way to the recipient. We solved a similar problem once, and we succeeded in returning the package. Anyway, try to contact our customer service as soon as possible, if you are in this situation.

The recipient refuses to take a parcel. Will it be returned?

If the recipient will not take the shipment, it will be automatically returned on his costs.

Will I be charged the returning way?

If the shipment is returned for proper reasons, the shipper should pay for the delivery according to our terms and conditions.

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Shipment Tracking

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1,000+

service evaluation

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80,000+

satisfied customers

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100,000+

shipments sent annually

Quick, easy, competent. I got a better deal than ordering with the contractors directly. Highly recommended.

Lukas M.

I am very satisfied, our company has been using your services for several months and everything works.

Michaela P.

Fast, from Ostrava to Brussels in 3 days. On time pick up service, updates via email, easy to track your parcel.

Renata Z.

Everything went perfect! Great service good prices.

Artem R.
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