Change or cancellation of the order

Enter the tracking number or order number

Tracking number or order number

What do you often ask?

How long can I claim the shipment?

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In which cases can the claim not be accepted?

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Express delivery time was not met. Is it possible to complain about delays?

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How long will it take to settle the complaint?

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What documents will you need for a complaint?

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When will my account be refunded?

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Will I be charged for the order cancellation?

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Do I have to cancel the order and create a new one if I want to correct the recipient's address?

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Collecting the shipment the same day anywhere in the Czech Republic
I need to send a package abroad
as cheaply as possible!

Quick contacts

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+420 730 779 988 Mon-Fri 8:00 a.m. – 5:00 p.m.

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