Questions and answers
Read the answers to the most frequently asked questions on our services.
Here are some tips on packing a parcel correctly, postage costs, and the list of goods prohibited for export.
Choose what information you need:
- Cash on delivery abroad
- Import from abroad
- How to pack a package
- Paintings and works of art
- Questions and answers
- Pallet transport
- Shipment insurance
- For companies and entrepreneurs
- Customs clearance - duty, EORI number
- Transport of tires
- Shipping complaint
- Shipment tracking
- Postcode search
- Goods prohibited for export
- Delivery method
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+420 730 779 988 Mon-Fri 8:00 a.m. – 5:00 p.m.